This Global Privacy Policy (“Privacy Policy”) describes how Bookmyhelp, Inc. and its affiliates will gather, use, and maintain your Personal Information on the Bookmyhelp Platform. It will also explain your legal rights with respect to that information. By using the Bookmyhelp Platform, you confirm that you have read and understand this Privacy Policy, and our Global Terms of Service (together referred to herein as the “Agreement”). The Agreement governs the use of the Bookmyhelp Platform. Bookmyhelp will collect, use, and maintain information consistent with the Agreement. If you have any questions or wish to exercise your rights and choices, please contact us as set out in the “Contact Us” section below.
In this Privacy Policy, Bookmyhelp, Inc. may be referred to as "Bookmyhelp," “we,” “our,” or “us.” We call a user of the Bookmyhelp Platform “User,” “Users,” “you,” “your,” “Independent Contractor” or “Client” and “Helper,” or “Service Provider” as appropriate. The mobile applications (whether on iOS or Android) are referred to as the “Apps.” Bookmyhelp’s Sites, Apps and related services, information and communications are collectively referred to as the “Bookmyhelp Platform”. The community platform that we offer at our website (www.bookmyhelp.com and www.bookmyhelp.ca is referred to as the “Site(s).” “Terms of Service” refers to our Global Terms of Service, which can be found here. This Privacy Policy is incorporated into, and considered a part of, the Terms of Service.
Information you provide to Bookmyhelp
Bookmyhelp collects certain personally identifiable information about you, including information that can identify, relate to, describe, be associated with you, or is reasonably capable of being associated with you (“Personal Information”). Examples of Personal Information that Bookmyhelp collects include but are not limited to:
Contact Information. This includes your first and last name, postal address, telephone number, and email address.
Billing Data, including your payment instrument number (such as a credit or debit card number), expiration date, and security code or any other information necessary to process your payments is securely stored by Stripe, our trusted payment processor. For more details on how Stripe handles your data, please refer to Stripe's Privacy Policy
Identity Information. If you are a Helper, we may collect Personal Information, such as your date of birth and address, Social Insurance Number, national identification number if applicable, together with the result of basic criminal record checks as provided by you, or by our Third-Party Agents (as defined below), as applicable and to the extent permitted by law in your jurisdiction, as well as such information as may be needed to validate your identity.
Qualifications and Certifications. For Helpers, we collect information regarding qualifications, certifications, and licenses to verify that they meet the necessary requirements for skilled trades as per local laws.
Insurance. We may verify insurance – general liability or other of each Helper to ensure their coverage against unforeseen incidents.
Financial Information. To help Helpers set up a payment account and help Clients make payments to Helpers and pay fees to Bookmyhelp, we may collect financial information, including credit card number, bank routing numbers, tax information, taxpayer identification number, and other payment information, as applicable. We use Financial Information to operate the Bookmyhelp Platform and to ensure that Helpers are paid by Clients. We do this as necessary for our legitimate interests in providing our platform and services and to fulfill our contracts with Users. We have partnered with a third-party organization Stripe to securely process and store necessary financial information.
Promotional Information. Certain offerings of the Bookmyhelp Platform, such as newsletters, surveys, contests, promotional offers and the like are optional and so you are not required to enter them or to give us your data in connection with them. Where you do consent to take advantage of Bookmyhelp Platform offerings, we will use your data to (as applicable) send you newsletters and other communications that are tailored based on information we have about you, or to operate and manage the survey, contest or similar offering in connection with our legitimate interest in promoting our business and the Bookmyhelp Platform. To opt-out of receiving marketing communications from us, please see Section 6, Your Rights and Choices.
Content Information. You also may choose to send Bookmyhelp Personal Information in an email or chat message containing inquiries about the Bookmyhelp Platform and we use this Information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the Bookmyhelp Platform (such as through our chat functionality).
We require that you furnish certain information when you register an account with us in order to provide services through the Bookmyhelp Platform. For example, if you are a Client, we collect your first and last name, email address, and your zip or postal code to create and administer your Bookmyhelp account. We also collect additional information to facilitate your booking request, such as information about the service you are seeking, the time, date and location of the task, and Billing Data. If you are a Helper, we collect your first and last name, email address, mobile phone number, residential address, Social Insurance Number and zip or postal code to create and administer your Bookmyhelp account and facilitate communications between you and your Clients through the Bookmyhelp Platform. We also collect information about your tasks, rates, and skills, as well as Identity Information and Financial Information.
Bookmyhelp may work with Third-Party Agents to perform identity checks and criminal background checks on Helpers, if applicable and permitted by local law, to advance our legitimate interests in ensuring the safety of our Users and maintaining the integrity of the Bookmyhelp Platform.
When you use the BookMyHelp Platform, we automatically collect certain information. Over the past 12 months, this information has included:
Service Use Data: Information about the features you use, pages you visit, emails and ads you view, interactions with the platform, browsing times, and referring and exiting pages.
Device Data: Details about your device type, browser, operating system, internet service provider, regional and language settings, and device identifiers such as IP address and Ad ID.
Device Information: Collected through cookies or similar technologies, this includes your device’s unique ID, IP address, operating system, browser type, and usage patterns. We use this data for monitoring geographic regions, and for security and fraud prevention. IP-masking technologies may limit access to some features of the platform and are prohibited.
Location Data: This may include imprecise location data from your IP address or city/postal code, and, with your consent, precise location data (e.g., latitude/longitude). When using the platform via a mobile app, we may use GPS technology to determine your current location for display purposes but will not share this information with other users.
Cookies and similar technologies are described in our Cookie Policy, which sets out the different categories of cookies and similar technologies that the Bookmyhelp Platform uses and why we use them.
We share your information only as outlined in this Privacy Policy or as described at the time of collection. This includes sharing data, such as identity information, with Third-Party Agents who process information on our behalf for business purposes. We require these agents to use your information exclusively to perform the contracted services and not for any other purposes. They are also prohibited from retaining, using, or disclosing your information beyond this scope, although they may use non-identifiable information, such as aggregated or de-identified data, for other lawful purposes. To operate the Bookmyhelp Platform, including processing your transactions, we may share your Personal Information with our agents, representatives, vendors and service providers (“Third Party Agents”) so they can provide us with support services as follows:
Partners. Some Bookmyhelp content is "sponsored by" or "presented by" other companies. If you connect to the Bookmyhelp Platform through a co-branded version of our Bookmyhelp Platform or otherwise participate in one of our partner programs, we may share information about your use of the Bookmyhelp Platform with that Partner in order to offer the integrated platform and to evaluate the partner program. We may also share your Personal Information with our Partners to receive additional information about you or create offers that may interest you. Please check such Partner’s privacy policy before revealing information about yourself. If you don't want these Partners to have your Personal Information, you can choose not to participate.
Promotions. When you voluntarily enter a sweepstakes, contest, or other promotion, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners’ list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice, and/or likeness in advertising or marketing materials. We may occasionally contact you, if you want us to, with information about special events, activities, promotions, contests, submission opportunities, and programs. You always have the ability, in your Account, to ask Bookmyhelp not to contact you with this type of information. Please see Section 6, Your Rights and Choices, for more information.
Matched Ads. To enhance our advertising efforts, we use Matched Ads by sharing certain personal information with third parties or integrating third-party tracking technologies, such as pixels, into our Sites. This allows the third party to match common factors between our data and their own data or other datasets for targeted advertising purposes. For example, we may use the Facebook pixel on our Sites and share your email address with Facebook as part of utilizing Facebook Custom Audiences for more relevant advertising.
Other Users. BookMyHelp facilitates communication between Clients and Helpers and reserves the right to share one User's contact information (such as name, phone number, email, or postal address) with other Users or their legal representatives as necessary to:
(i) assist in resolving any investigation or dispute arising from interactions between Users of the BookMyHelp Platform
(ii) support the effective performance of a Help.
This exchange of information is crucial for the proper functioning of the BookMyHelp Platform.
Legal Obligations. BookMyHelp and our Third-Party Agents may disclose your personal information or user-generated content to courts, law enforcement, government authorities, tax authorities, or other authorized entities if required or permitted by law. This disclosure may occur to:
(i) comply with legal or regulatory obligations of BookMyHelp;
(ii) respond to a court order, warrant, or subpoena;
(iii) address valid legal requests related to investigations into alleged criminal or illegal activities; or
(iv) handle situations that may expose us to legal or regulatory liability.
In jurisdictions where Bookmyhelp is, according to applicable law, required to collect or remit information about Users’ permits, licenses, tax, or social security registrations, Bookmyhelp and our Third Party Agents may disclose information, including but not limited to, User contact details, identification information, transaction dates and amounts, license and permit status, and tax identification number(s) to applicable governmental authorities.Bookmyhelp reserves the right to disclose Personal Information from both private and public areas of the Bookmyhelp Platform in the absence of a court order, warrant, or subpoena, to the extent permitted by applicable law, if we are given reason to believe, in our sole discretion, that someone is causing injury to or interfering with the rights of Users, the general public, or Bookmyhelp or its partners, parents or affiliates.
Our policy is to notify Users before disclosing their information in response to law enforcement requests, except in the following circumstances: (i) if we are legally prohibited from providing such notice by law or court order, (ii) if we have reason to believe that the User’s account has been compromised and notifying them could result in the notice reaching the wrong person, or if notifying them would be counterproductive or pose a safety risk, or (iii) if the request is an emergency where prior notice would be impractical, in which case we may provide notice after the fact.
Public Areas. Your profile on the Bookmyhelp Platform consists of information about you and your business, and may include information such as photographs, your years in business, skills and expertise, hourly rate, feedback/rating information, and other information, including your username (“Profile”). The information in your User Profile may be visible to all Users and the public. If you choose to post a Help via the Bookmyhelp Platform, the contents of such listing will be viewable to Helpers you select on the Bookmyhelp Platform.
You may opt-out of receiving promotional communications from us, including promotional communications related to the Bookmyhelp Platform, and request the removal of your Personal Information from our databases, or deactivate your account, by logging on to the Site or App and clicking on the “Account” tab, or by contacting us.
Promotional Communications. You can opt out of receiving promotional communications from Bookmyhelp via the Account tab in your Profile. In addition, you can opt out of email marketing by clicking on the unsubscribe link in any message. Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt-out of receiving promotional communications, Bookmyhelp will continue to send you non-promotional communications, such as those about your account, Helps, transactions, servicing, or Bookmyhelp’s ongoing business relationship with you. If you receive unsolicited promotional communications from a Bookmyhelp domain, please let us know at marketing@bookmyhelp.com.
Account Settings By registering on BookMyHelp, you agree to receive marketing communications from us. This information remains on your profile and can be edited at any time.
Push Notifications You have the option to receive updates and relevant offers via push notifications. These can be configured in your mobile device or web interface settings at any time.
Corrections to Profile You have the right to access, update, and correct inaccuracies in your BookMyHelp profile at any time by logging in and selecting the "Account" tab. There, you can view and update your account information.
To maintain the integrity of the BookMyHelp Platform, certain information, such as your age, name, and date of birth, cannot be altered by you. For example, since users must be above the age of majority in their jurisdiction to register, we take reasonable measures to verify and preserve the accuracy of users' ages. If you need to correct such information, please contact us at privacy@bookmyhelp.com. For more details, see Section 11, Age Restrictions.
We retain your personal data for the duration of your use of the BookMyHelp Platform to fulfill our contractual obligations and for a longer period if it is in our legitimate interests or necessary to comply with legal requirements. We may also retain anonymized data, stored with a randomly generated identifier, ensuring it cannot be traced back to you. This anonymized data is used for research purposes and to improve our services. We implement appropriate measures to prevent re-identification of this data.
Your Bookmyhelp account is password-protected so that only you and authorized Bookmyhelp staff have access to your account information. To maintain this protection, do not share your password with anyone.
Bookmyhelp implements and maintains reasonable administrative, physical, and technical security safeguards to help protect your information against loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Bookmyhelp has staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing security, and making sure that every Bookmyhelp employee is aware of our security practices. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.
Bookmyhelp periodically reviews its Privacy Policy and is enhanced as necessary. This Privacy Policy might change as Bookmyhelp updates and expands the Bookmyhelp Platform. Bookmyhelp will make its best efforts to notify you of any material changes by email. Bookmyhelp also encourages you to review this Privacy Policy periodically.
You may contact us at marketing@bookmyhelp.com f you have any questions related to our Privacy Policy, or how we or our Third-Party agents handle your personal information, Site general practices, interaction with Bookmyhelp Platform or if you are facing any technical problems.
Bookmyhelp's staff will respond to all mail or email from Users with questions about privacy, including the types of Personal Information stored on the Bookmyhelp databases, and requests to know, delete or rectify such Personal Information.
To be a Helper, you need to be at least 18 years of Age.
We do not knowingly collect or “sell” the Personal Information of minors under 18 years old.
We and our affiliates and Third-Party Agents primarily store data about you, including Personal Information, on servers located and operated within the Canada & United States. If you reside or are located outside of Canada, we may send and store your Personal Information (also commonly referred to as personal data) to the Canada & United States to provide and operate the Bookmyhelp Platform. By accepting the terms of this Privacy Policy, you acknowledge the transfer to and processing of your Personal Information on servers located in Canada & United States.
By using the Bookmyhelp Platform, you acknowledge that you have read and understood these the Privacy Policy. Your use of the Bookmyhelp Platform signifies your agreement to be bound by the terms and conditions set forth in this Agreement.