You can book a helper for a minimum of 1 hour and a maximum of 4 continuous hours. If your task requires more time, you can re-book the helper for additional hours as needed.
You can chat with the helper in real time to confirm their availability and get an estimated time of arrival. While delays are uncommon, they can occur due to unforeseen circumstances.
If the service does not meet your expectations, please contact support. We can arrange a revisit. If you are still not satisfied, we will initiate a refund with no questions asked.
A unique service OTP is generated for each service. You should share this OTP only when the helper arrives at your location to perform the service. Do not disclose it over chat or by any other means.
Currently, we do not allow extensions to scheduled services. If your service is scheduled within the next 24 hours, you can book the same helper for additional hours at their earliest availability. If not, you can either book the helper for additional hours as mentioned or cancel the existing booking and make a new reservation. Please note that our helpers are in high demand, so make your next booking promptly to secure a slot.
Once you have booked a service, you can have real time chat with the helper regarding your requirements, service expectations, and any other general queries. Do not disclose your contact number or any other personal information. If your Helper makes request for irrelevant information, do inform us immediately.
We accept credit/debit cards (Visa, MasterCard, American Express and others), PayPal, and mobile payments like Apple Pay and Google Wallet.
Yes, our website and mobile app interface uses SSL encryption to protect your payment information, and we comply with PCI DSS standards.
You will be charged only when the service has been completed and verified. Till then you will see a temporary hold on your original payment method.
Yes, a receipt will be emailed to you after the service is completed. You can also view/email receipts from your account under “Assignments”.
Payments can be declined due to insufficient funds, incorrect card details, or the card issuer blocking the transaction. Verify your details and try again or contact your bank.
Refunds typically take 2-3 business days to appear in your account, depending on your bank or card issuer.
Contact our customer support immediately and inform your bank or card issuer to secure your account.
To create an account, click on the "Sign Up" button on our homepage, and follow the prompts to enter your email id as your username and a strong password. Next, you need to enter a One Time Passcode sent over your email to verify your account.
If you’ve forgotten your password, click "Forgot Password" on the login page. Enter your registered email address, and we will send you a One Time Verification code for resetting your password.
To update your account information, log in to your account and navigate to the "Account Settings" or "Profile" section. Here, you can update your personal details, contact information, and password.
Yes, you can delete your account by navigating to “Profile” - “Support” - ” Delete Account” or contact our customer support team. Please note that once your account is deleted, you will lose access to all your account information and history.
Payments can be declined due to insufficient funds, incorrect card details, or the card issuer blocking the transaction. Verify your details and try again or contact your bank.
To view your booking history, log in to your account and go to the “Assignments” section. Here, you will find a detailed list of all your past and upcoming bookings.